Yokohama understands the importance of respecting and safeguarding the privacy of our customers and visitors to the Yokohama Commercial Website. This statement sets out our policy for dealing with personal information: it explains what types of information we collect through this Web site, how we use that information, to whom we may disclose it and how you can contact us if you have any questions about this policy.

The types of personal information that we collect from you will depend on how you use this Web site. Irrespective of the nature of the information that you provide to us you can be certain that we will handle it confidentially and only use or disclose that information in ways that are explained in this statement or where we are required to use or disclose the information by law.

The types of information that we collect and what we do with it

When you visit our site our Internet Host will record your server address, domain name, the date and time of your visit to this site and the pages that you viewed. This information is used for statistical and Web site development purposes only. It is not retained in a form, which would enable you to be identified.

Should you request us to send you information about any of our services or websites we will ask you to provide us with your contact details. This information will be passed on to the relevant department within Yokohama who will mail, email or by other communication means provide you the requested information.

We seek this information to assist us in planning and marketing and the information may be passed to our marketing agency.

It is our policy not to sell personal information to external organisations.

If you send us an e-mail

Should you send us an e-mail containing personal information we will ensure that the confidentiality of that information is maintained. The content of e-mails is sometimes monitored by our Internet Host (PPS Internet) for maintenance and fault detection purposes. We may also monitor emails for legal compliance purposes. E-mails are also sent to the relevant department within Yokohama when they relate to product enquiries or complaints. They also treat the information confidentially but do record it in our in-house database.

If you think that the information we hold about you may be inaccurate

If you think that any of the information that we hold about you is inaccurate or out of date, please contact us and we will review the relevant information.

If you would like to discuss this policy

If you wish to discuss any aspect of this policy please contact us by telephone (02) 9527 5444 and ask to speak to our IT Administrator.